Tesco
Call us on: 800 377 677
Email at: Ezakupy@tesco.pl

Terms and conditions

I. General Information
  • These Regulations define the principles of raising Orders for Goods presented on the Website available at the following address www.tesco.pl/ezakupy
  • As of the moment of taking steps aimed at the use of the Website, each User is obliged to abide by the provisions of these Regulations. The below Regulations should be read carefully prior to the registration on or use of the Website.
  • The terms used herein shall have the following meaning:
    • Website – the web platform located at the address: www.tesco.pl/ezakupy, consisting of graphic elements and software that allows for the provision of services electronically to Users, i.e. fulfilment of the Order. The Sellers' Goods are presented on the Website.
    • Order – the list of Goods that the Orderer wants to purchase, prepared and sent by the Orderer to the Seller through the application made available on the Website.
    • Seller – the entity that manages and runs the Website, i.e. TESCO (Polska) Sp. z o.o. with its registered office in Krakow, ul. Kapelanka 56, a company entered into the National Court Register under KRS number 0000016108, maintained by the District Court for Kraków-Śródmieście, 11th Economic Department of the National Court Register, having its Tax Identification Number NIP 526-10-37-737 and share capital of 3,503,718,000,00 PLN.
    • Orderer – a natural person of full age, having at least limited legal capacity, a body corporate or an organizational unit, having no legal personality, that raises the Order.
    • User – any natural person that makes use of the Website.
    • Goods – Goods presented by the Seller on the Website, from among which the Orderer may select items to raise an Order and then to purchase them when they have been offered to the Orderer by the Seller on delivery. Goods presented on the Website do not constitute an offer in the meaning of the Polish Civil Code.
    • Price – the gross price of Goods, shown next to the information about them, excluding their Delivery Costs. Prices are given in Polish zloty and do include VAT. Prices given on the Website are only guide prices. On delivery, Prices of specific Goods may differ from their Prices given on the Website and are Prices of Goods effective in the Location on the day of the delivery.
    • Delivery Costs – fees for the delivery of Goods to the Orderer. They are displayed on the Website at the moment of raising an Order for Goods by the Orderer.

      Collection costs – fees for the collection of Goods in a Location. Collection costs are not dependant on any other costs incurred by the Orderer for getting to and from the Location. Collection costs are displayed on the Website at the moment of raising an Order for Goods by the Orderer.
    • Location – is understood as stores run by the Seller under the “Tesco” brand, from where the delivery of Goods are made.
    • Account – the User's individual Account, created after their registration, by means of which the User raises Orders and manages their data given during the registration.
    • Login – email address given by the Orderer during the registration on the Website.
    • Supplier – a natural person employed by the Seller, who holds the Seller's power of attorney and who shall make deliveries of Goods to the place specified by the Orderer and conclude on the Seller's behalf a contract of sale of Goods with the Orderer.
    • Offer – a document, produced by the Supplier in the place of the delivery, which includes all ordered Goods and their prices as well as unit prices being the final Prices at which the Orderer may purchase Goods.
    • Helpline – the telephone Support Centre for Website Users that operates daily from 8:00 a.m. to 11:00 p.m. on the phone number 800 377677.

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II. Website
  • To use the Website, the User needs:
    • a broadband internet connection,
    • an internet browser (Internet Explorer from version 8, Google Chrome from version 15, Mozilla Firefox from version 7, Opera from version 11) that supports CSS and JavaScript,
    • switched on support for cookies,
    • switched on support for pop-up windows,
    • Microsoft Windows 7 or Microsoft Windows Vista operational system,
    • an active e-mail account.
  • The User should use the Website in accordance with its purpose and should abstain from any activities that may distort its correct operation. Such activities include in particular:
    • - interference in the use of the Website by other Users, including preventing them from using it;
    • - interference in the content or the technical nature of the Website;
  • The Seller shall regularly undertake activities to improve the quality of the Website operation. However, it makes a reservation that errors or technical problems with the use of the Website may appear. In the event of such a situation, the User should report it to the Seller via the Helpline. The Seller shall forthwith make an effort to restore the correct operation of the Website.
  • The Seller reserves the right to temporarily restrict (in whole or in part) the Users' access to the Website in order to improve it or to carry out maintenance works without any prior warning sent to the Users.
  • The Seller shall not be responsible for:
    • disruptions in the Website operation arising from acts of God or unauthorised interference of Users/Orderers or third parties;
    • incompatibility of the Website with the User's end hardware and software or with the User's connection to the public Internet;
    • technical difficulties, including errors and failures in connecting the Website.
  • Photographs of Goods presented on the Website are of a sample nature, are used exclusively to present Goods and may slightly differ from their true images. Photographs and descriptions placed under individual Goods are delivered by manufacturers or distributors or come from the Seller.
  • Any content of the Website, including trademarks, photographs, descriptions, applications, are legally protected. Any use of them, in whole or in part, constitutes a breach of the law.
  • The Seller presents only sample products to the User on the Website. After logging in, the Orderer can see products (Goods) from among which he/she may raise an Order.

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III. Registration
  • The fulfilment of the Order is limited to a defined area on the territory of the Republic of Poland. The delivery can be made only to Users whose delivery address given during the registration in on the area covered by the Seller's operation.
  • If the delivery address given by the User is not currently supported by the Seller, the User may request information about its inclusion in future to the area covered by the Seller's operation.
  • The placement of the Order and the subsequent purchase of Goods shall be possible only if the Orderer appropriately completes the registration form on which he/she gives data necessary for the Order fulfilment, i.e.:
    The Orderer's name, surname, exact address of the delivery, phone number, e-mail address (used later on as the login), set-up password and confirmation of getting familiar with and approval of the Regulations.
  • The Orderer, who at the same time is a member of the CLUBCARD loyalty scheme run by he Seller, may during the registration process give the number of their CLUBCARD to collect points received for purchases made with the use of their CLUBCARD, on their individual CLUBCARD Account, in accordance with the principles of the scheme. When the registration process is completed, the Orderer may provide their CLUBCARD details via the Helpline or on-line in My Account section.
  • In the event of a change of the Orderer's data given during the registration, the Orderer, after logging into their Account, should update them in “My Account” tab of the Website or via the Helpline. The address the telephone number, Clubcard number and marketing contact preferences may be changed on the Website. Other data may be changed only via the Helpline.
  • The Orderer must contact the Helpline to remove their Account from the Website.
  • Registration activities are performed only once. Subsequent Orders may be raised by logging into one's Account on the Website by entering the Login and the agreed password.
  • The Login and the password are confidential. The Orderer is fully responsible for any activities being the result of a disclosure of the Login and the password to third parties.
  • The Seller has the right to remove the Orderer's Account at any time without stating the reason or informing the Orderer about it, if:
    • The Seller has a reasonable suspicion that the Orderer violates provisions of these Regulations;
    • The Orderer undertakes activities that at least indirectly may involve interference into the Website structures to which such an Orderer does not have an access or if the Orderer, through their activities, destabilizes the Website operation, irrespective of the way and the technique of the unauthorised activities;
  • The Seller is not responsible for consequences of the below actions performed by the Orderer:
    • giving false or incomplete data during the registration process or a failure to update them;
    • making the Login and the password available to third parties.

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IV. Raising Orders
  • The Seller does not guarantee availability of Goods presented on the Website.
  • If Goods ordered by the Orderer are not available, on delivery the Seller shall offer equivalent Goods whose character and Price shall be similar to Goods ordered by the Orderer. On delivery, the equivalent Goods shall be distinguished from among Goods covered by the Order and the Orderer shall have the right to refuse collection of all or a part of equivalent Goods offered by the Seller. The amount (value) of Goods that have been rejected shall not be debited from the Orderer's payment card if he/she gave the details of their payment card in advance to make an online payment.
  • Prices given on the Website are guide prices. On delivery, Prices of specific Goods may differ from their Prices given on the Website because of changes in cost prices of products, small differences in the weight of products sold loose or the delivery of equivalent Goods instead of unavailable Goods.
  • Within a single Order, the Orderer may order maximum:
    • 24 pieces of each product (if sold by piece), or
    • 24 kilograms of each product (if sold loose).
    • Other quantity or weight than above, if set by the Seller for specific product or product group.

      Maximum quantity or weight will be displayed every time, the Orderer reaches or exceeds the maximum while ordering.
  • In the event of ordering weighed Goods, the Seller reserves the right to deliver Goods whose weight differs from the weight specified in the Order whilst the difference may not be grater than +/- 10%.
  • If in the event of Goods, whose Price is determined in accordance with their unit weight and whose nature allows for it, the Orderer orders a number of pieces instead of a given weight, the Seller shall deliver the ordered number of pieces. The Price shall be then determined in accordance with the weight of the ordered number of pieces of such Goods.
  • The Orderer raises an Order after logging into their Account on the Website. The Seller sends the confirmation of the Order to the Orderer to the email address given by the Orderer during the registration process. The Order remains available (visible) on the Orderer's Account for 2 years after raising it on the Account.
  • The Orderer may cancel or change the Order after logging into their Account on the Website or via the Helpline. The cancellation or change of the Order shall be approved by the Seller if it is made by the Orderer by 11.00 p.m. on the day preceding the delivery of Goods. It’s possible to change only ordered products, not payment method or delivery slot.
  • If the Orderer wants to receive a VAT invoice, he/she should go with their till receipt to the Customer Service Desk of the Location whose address is given on the till receipt.
  • The Delivery Costs are not included in Prices of Goods. They depend on the day of the week and the time of the delivery. Information about the Delivery Costs shall be made available to the Orderer on the Website immediately after keying in the details of the Order.
  • The Seller reserves the right to an additional check of the Orderer's data, e.g. through a phone call.
  • If the Price of delivered Goods is higher than the Price of Goods given in the confirmation of the Order sent to the Orderer, on delivery the Orderer has the right not to purchase such Goods. The value of Goods that have been rejected shall not be debited from the Orderer's payment card if he/she gave the details of their payment card in advance to make an online payment.
  • A contract of sale of Goods is concluded between the Seller and the Orderer only if the ordered Goods have been delivered by the Seller to the place of the delivery specified by the Orderer and the Orderer gives their consent to purchasing them at the Price specified in the Offer presented to him/her on delivery. The Website allows only for raising an Order whereas a contract of sale may be concluded as a result of the delivery and the approval of the Seller's Offer on Goods covered by the Order.
  • The Seller reserves the right to refuse fulfilment of the Order if the Seller has a reasonable suspicion that Goods were ordered with a breach of these Regulations.

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V. eCoupons
  • The Orderer, who receives eCoupon code is entitled to lower shopping payment after typing the code into proper field in the payment section on the Website and if the minimum spend value is reached.
  • The Seller can send eCoupons via electronic or print means. For public offer point 9 is not binding.
  • Additional terms and conditions such as duration, limitations, combining eCoupons are published together with an eCoupon.
  • Using eCoupons means the Orderer agrees to the tesco.pl/ezakupy Website Regulations.
  • Seller’s eCoupons can only be used in Poland.
  • When returning the Goods on delivery, if spend amount gets lower than eCoupoon’s threshold, eCoupon is no longer valid. This does not refer to returns of unwanted substitutions, quality claims or if price at delivery is higher than while ordering.
  • When returning the Goods at Customer Service Desk in the Location, if spend amount (without eCoupon) gets lower than eCoupoon’s threshold, the amount paid back to customer is reduced by the value of eCoupon. This does not refer to returns of unwanted substitutions, quality claims or if price at delivery is higher than while ordering.
  • eCoupons sent via direct mailing can not be sent further to other users. Such eCoupons can be cancelled by the Seller.
  • eCoupons can not be exchanged for cash or any other service.
  • The Seller has right to limit the product range for which eCoupons can be used. Such limitations will be published with eCoupons.

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VI. Protection of Personal Data The rules of processing personal data have been given in “Privacy Policy” document being an integral part of these Regulations.
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VII. Delivery
  • The Seller delivers Goods exclusively on the area of its operation that can be checked by clicking the link “Check availability of service” and entering the postal code.
  • The Orderer may raise orders 24 hours a day on any day of the week. However, the Seller does not fulfil orders on bank holidays. After a prior notification placed on the Website, the Seller reserves the right to determine any days when Orders shall not be fulfilled, other than days specified in the previous sentence.
  • If the Orderer wants the Order to be fulfilled on the following day, he/she should place the Order on a given day by 11.00 p.m. at the latest.
  • Deliveries are made 7 days a week between 8.00 a.m. and 10.00 p.m for home delivery, and between 10.00 a.m. and 8.00 p.m. for collection in store.
  • The Seller shall take all efforts to fulfil the Order at the agreed date and time. However, the Seller shall not be responsible for any delays caused by acts of God.
  • In the event of selling Goods covered by a promotion or coming from a clearance sale, whose quantity is limited, the fulfilment of the Order is dependent on the sequence in which they arrive at the Seller. The Seller reserves the right not to fulfil the Order if the stock of the Goods covered by a promotion or a clearance sale is sold out.
  • During the registration on the Website, the Orderer gives the address of the delivery, which can be amended in “My Account” tab.
  • The value of Orders raised by a number of Orderers to the same address of the delivery shall not be aggregated.
  • The Seller reserves an opportunity to check the age of the person collecting the Goods. If it turns out that the person is under the age of 18 and no other person may collect the Goods, the Seller has the right to refuse giving them out, when the Order involves tobacco products or alcoholic beverages. The Seller denies to hand over the Goods to such a person.
  • The Seller shall not give out alcoholic beverages to intoxicated people.
  • The Seller delivers the Goods together with the Offer, a proof of sale (a fiscal till receipt) and a specimen of the from of withdrawing from a contract of sale. If the Orderer wants to receive a VAT invoice, he/she should insert the data necessary to VAT invoice issuing, ie company name, NIP number, company address into the field “Leave instructions” in “Book a slot” section on the website. In the case of Goods being returned by Orderer, the Orderer should ask for the VAT invoice correction in the Customer Service Desk in a store, which address is shown on the invoice.
  • In the event that the Orderer is absent at the address given in the Order at the time of the delivery selected by the Orderer, the Supplier shall leave a note about the attempt of making the delivery at the door of the Orderer's home. If the Orderer's absence was only temporary and the Supplier has not yet returned to the Location, the Orderer may contact the Helpline to direct the Supplier back to their home. If the Supplier has already returned to the Location, the Order shall be cancelled.
  • The Seller reserves the right to refuse to make further deliveries if the Orderer has made Orders a number of times and each time he/she was absent at the address given as the address of the delivery, thereby the Offer was not presented or has made Orders a number of times and each time he/she did not choose any Goods from the presented Offer, thereby a contract of sale was not concluded.
  • There is a possibility to collect Goods from selected Locations in spots branded by „Zamów i odbierz”. The Orderer can chose in the process of ordering between home delivery and collection from Location. The information about collection from Location will be displayed on the Website, if such option is available in the Location that completes the order of Orderer. The Orderer will be charged with Collection costs for Goods collection in a Location.
  • In the case of collection, the Orderer has to choose two hour slots on the Website. The Orderer is obliged to collect the Goods during this period of time. If the goods are not collected during the selected period the Order will be cancelled.
  • The Orderer is obliged to bring order number, credit card or photo ID to the collection point if on-line payment was selected. Only adult persons are entitled to collect Goods.

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VIII. Payment Terms
  • The Orderer may choose one of the following methods of payment:
    • Online – by means of the following debit/credit cards: Visa, Visa Electron, Master Card and Maestro issued by banks in Poland, UK or Czech Republic. In case that the card is rejected we ask customers to contact the issuer of the card and check if the card has that functionality.
    • Payment upon collection of Goods – by means of the following debit/credit cards: : Visa, Visa Electron, Master Card, Maestro and American Express.
  • If the Orderer wants to make an online payment, their payment card shall be pre-authorised at the moment of raising an Order on the Website. Tesco reserves the right to pre-authorise an amount not higher than 10 PLN. The authorisation of the whole amount of the Order shall be made not earlier than on the day when the Goods are delivered and purchased by the Orderer. The final amount of the transaction shall be debited from the customer's bank account, after taking account of possible returns.
  • To reduce the risk of unauthorised access to the details of the Orderer's payment card, they shall be encrypted.
  • If the Orderer gave the number of their CLUBCARD (during the registration or later on via the Helpline pursuant to Point III.4 above), CLUBCARD points shall be added to their CLUBCARD account at the moment of the payment in accordance with the regulations of the CLUBCARD scheme.

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IX. The Right to Withdraw from Contract of Sale
  • The Orderer has the right to withdraw from the contract of sale without stating the reason by making a written declaration within 10 days of giving out the Goods on the day of the delivery. The deadline shall be met if the declaration is sent prior to the deadline expiry date.
  • The Orderer should attach a proof of purchase of Goods to the declaration referred to in point 1 above.
  • The Orderer should immediately (within 14 days at the latest) deliver Goods to the Tesco store where he/she made the purchase (the address of the Location shall be given on the till receipt).
  • Goods should be returned in unchanged condition, unless changed in usual necessary way.
  • The right to withdraw from the contract of sale does not apply to:
    • Audio and visual recordings and data recorded on their carriers after the removal of their original packaging by the consumer,
    • Products that due to their nature (e.g. frozen food) may not be returned or that go off quickly (e.g. fresh vegetables),
    • Newspapers and magazines.
  • In the event of withdrawing from the contract of sale, both the Seller and the Orderer shall return to each other everything they received from the other party under the concluded contract of sale.
  • The Orderer shall forthwith receive a refund of money for the returned Goods. When calculating the amount of the refund, the Price given on the till receipt shall apply.
  • If the Orderer gave the number of their CLUBCARD (during the registration or later on via the Helpline pursuant to Point III.4 above), a relevant number of CLUBCARD points, corresponding to the number of points granted to the Orderer for the purchase of the returned Goods, shall be deducted from their CLUBCARD account in connection with the return of the Goods.
  • The right to withdraw from the contract of sale does not exclude the Orderer's rights arising from the Seller's liability due to inconsistency of Goods with the contract of sale or from the manufacturer's guarantee.

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X. Complaints
  • The Orderer, prior to collection of Goods, may inspect them in the Supplier's presence. The Seller recommends that the Orderer should not collect damaged Goods.
  • If the Goods are found inconsistent with the contract of purchase, after handing them over, the Orderer has the right to lodge a complaint in any Location.
  • The Orderer should deliver Goods together with the proof of purchase to the Location so that the complaint can be considered.
  • In the event of food products, a complaint about their inconsistency with the contract of sale may be considered by the Seller if it was lodged immediately after finding the Goods inconsistent with the contract of sale, however not later than 3 days after their delivery to the place specified by the Orderer.
  • The complaint shall be considered within 14 days of lodging it by the Orderer. The Orderer shall be informed by mail or by phone whether their complaint has been acknowledged or rejected.
  • In the event that the complaint has been acknowledged, the Orderer, after receiving information about the acknowledgement, shall receive a refund immediately after reporting in the Location.

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XI. Final Provisions
  • Provisions of the Polish Civil Code, the Act of 27 July 2002 on Specific Terms and Conditions of Consumer Sale and Amendments to the Civil Code and the Act of 2 March 2000 on the Protection of Certain Consumer Rights and Liability for the Damage Caused by Hazardous Products shall apply to all issues not resolved herein.
  • Any disputes arising from the fulfilment of an Order, if the parties do not reach an amicable solutions, shall be considered by a competent common court determined in accordance with provisions of the Act of 17 November 1964 - the Code of Civil Procedure.
  • The Seller reserves the right to make changes to these Regulations. The changes may not violate the Orderer's rights arising from Orders raised before the changes become effective. The changes to these Regulations come into force within 14 days of publishing them on the Website. The Seller shall inform the Orderer about such changes by a message sent electronically, including a reference to the text of the changed Regulations. If the Orderer does not accept the changes, he/she should inform the Seller about it by clicking the link “I do not accept changed to the Regulations”, which shall be equivalent to the Orderer's request to remove their Account from the Website.
  • This Regulations have presented also presented at the Website in English language version. In case of any discrepancies between Polish and English language version, the Polish language version shall prevail.

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XII. Contact In case of any questions, doubts, opinions or comments, please contact us by e-mail: Ezakupy@tesco.pl or via the Helpline.
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