Tesco Online Shopping Customer line is open:
- Monday to Saturday from 7:00 to 22:00
- on trade Sundays from 7:00 to 22:00
- on non-trade Sundays - closed
Call us on: 800 105 104
(Toll free)
Email at: Ezakupy@tesco.pl
When can I get my shopping delivered? There are delivery slots available in 2-hour delivery windows. These are available from 8am to 10pm, 7 days a week. Each delivery slot has a maximum capacity, so place you order well in advance to guarantee the slot you want. You can order your shopping up to 3 weeks in advance. In the case of selected areas, delivery days and hours in selected regions can be limited. The available delivery days and hours can be viewed in „Book a slot” section. The information about such limitations will be placed on the Website.
order shopping on-line
How do I choose the date of my delivery and the time slot? Once you have logged in, click the “Book a slot” button to see the available delivery slots. It can best to book your slot at the start of ordering your shopping however please be aware that it will only be reserved for 2 hours (or less at night) once you have selected it. Alternatively you can book your slot just before you checkout once you have completed your shopping.

order shopping on-line
What are the delivery instructions I give used for? Any delivery instructions you enter for an order can help to direct or guide the Customer Delivery Assistant to your house or flat. For example you can give the surname of the main resident, if their name is on the bell, or give directions if your address is tricky to find.
order shopping on-line
How much is the service charge? The service charge depends on delivery time and city. Currently Click & Collect „Zamów i odbierz” collection is free. The service charge for any delivery slot is shown in “Book a slot” section. You can check it after registering, by clicking “book a slot” button.

order shopping on-line
How much is the bag charge? Before you confirm your order, you can choose whether you wish to have your online purchases delivered in shopping bags or with no bags. If you opt for delivery in bags, you will be charged a unit fee of 1,50 zł per purchase, and this fee is the same irrespective of the number of bags in your purchase. If you opt for delivery without bags, your online purchase will come to you in our crates and you will have enough time to take your purchase. For hygienic reasons, items such as fresh meat, fish and cleaners will continue to be delivered in bags at no charge. You can change your mind about whether you want your purchase delivered with or without bags until 11:00 PM on the day prior to delivery.
order shopping on-line
How to get VAT invoice? The Seller delivers the Goods together with the Offer, a fiscal receipt and a specimen of the form of withdrawing from a contract of sale, and an excerpt from these Regulations. If the Orderer wants to receive a VAT invoice, he/she should insert the data necessary to VAT invoice issuing, i.e. company name, company address into the field “Leave instructions and/or get an invoice” in “Book a slot” section on the website and NIP no. in a field “Enter NIP no. for VAT receipt” In the case of Goods being returned by Orderer, the Orderer should ask for the VAT invoice correction in the Customer Service Desk in a Location which address is shown on the invoice.
order shopping on-line