Tesco
Call us on: 800 105 104 (Toll free)
Email at: Ezakupy@tesco.pl
When can I get my shopping delivered? There are delivery slots available in 2-hour delivery windows. These are available from 8am to 10pm, 7 days a week. Each delivery slot has a maximum capacity, so place you order well in advance to guarantee the slot you want. You can order your shopping up to 3 weeks in advance. In the case of selected areas, delivery days and hours in selected regions can be limited. The available delivery days and hours can be viewed in „Book a slot” section. The information about such limitations will be placed on the Website.
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How do I choose the date of my delivery and the time slot? Once you have logged in, click the “Book a slot” button to see the available delivery slots. It can best to book your slot at the start of ordering your shopping however please be aware that it will only be reserved for 2 hours (or less at night) once you have selected it. Alternatively you can book your slot just before you checkout once you have completed your shopping.

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What are the delivery instructions I give used for? Any delivery instructions you enter for an order can help to direct or guide the Customer Delivery Assistant to your house or flat. For example you can give the surname of the main resident, if their name is on the bell, or give directions if your address is tricky to find.
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How much is the service charge? The service charge depends on delivery time and city. Currently Click & Collect „Zamów i odbierz” service is from 0zł. The service charge for any delivery slot is shown in “Book a slot” section. You can check it after registering, by clicking “book a slot” button.

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How much is the bag charge? Before you confirm your order, you can choose whether you wish to have your online purchases delivered in paper bags or with no bags. If you opt for delivery in bags, you will be charged a unit fee of 2,00 zł per purchase, and this fee is the same irrespective of the number of bags in your purchase. If you opt for delivery without bags, your online purchase will come to you in our crates and you will have enough time to take your purchase. For hygienic reasons, items such as fresh meat, fish and cleaners will continue to be delivered in bags at no charge. You can change your mind about whether you want your purchase delivered with or without paper bags until 11:00 PM on the day prior to delivery.
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How to get VAT invoice? The Customer Delivery Assistants delivers the Goods together with the Offer, fiscal till receipt a specimen of the from of withdrawing from a contract of sale and an excerpt of T&C. If the you want to receive a VAT invoice, insert the data necessary to VAT invoice issuing, ie company name, NIP number, company address into the field “Leave instructions and/or order an invoice” in “Book a slot” section on the website. In the case of Goods being returned you should ask for the VAT invoice correction in the Customer Service Desk in a store, which address is shown on the invoice. We can issue a partial invoice.
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