Tesco
Call us on: 800 105 104 (Toll free)
Email at: Ezakupy@tesco.pl
I’ve forgotten when my shopping is arriving, how do I check my delivery time? You can check what delivery slot you selected for your shopping by going to you ‘My Orders’ page on the website. Just sign in and go to the ‘My Orders’ tab. The confirmation email you received when you checked out will also tell you what time you booked for your shopping to arrive.

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How old do I need to be to receive a delivery? You need to be 18 years old to accept a delivery. If you´re paying by card at your door, the cardholder must be present.
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If I live in a flat, will the Customer Delivery Assistant deliver to my flat door? Our Customer Delivery Assistant will deliver to your flat/house door.
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What happens if I miss my delivery? What should I do? If you’ve missed your delivery, check your mailbox for a calling card from the Customer Delivery Assistant. You can also call Customer Services. They can try to reroute the Customer Delivery Assistant to you again if he has not yet come back to the store. If the van is back in the store your order is cancelled, so you have to do the shopping once again.
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What if a product I ordered wasn´t available? If a product you´ve ordered isn´t available in store, you’ll be provided, if possible, with an alternative product, which you can choose to accept or reject when your shopping is delivered. Your delivery note will list any substitutions at the top of the page. If you don’t want the substitute, just hand it back to the Customer Delivery Assistant and you won´t be charged for the product.

Alternatively if your personal shopping assistant couldn´t find a suitable alternative to the product you ordered, it will not be added to your shopping and you won´t be charged for that product.
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What if the delivery is going to be late? We’ll try our best to contact you if our Customer Delivery Assistant is running late. However, if you haven’t heard from us, please contact our Customer Services team.
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What if I want to return a product? The Orderer may, within 14 days from the Order Completion Date, withdraw from the contract of sale without providing a reason. The deadline shall be met if the statement on withdrawal is sent prior to the deadline expiry date. In order to exercise the right to withdraw from the contract, the Orderer should make the statement on withdrawal. The Orderer may use a form of statement on withdrawal provided to them by the Supplier each time together with the Goods or, in the event of collection, by an employee of the Location; this however is not obligatory. The means of withdrawal recommended by the Seller is to send the filled-in form via e-mail to the following address: ezakupy@tesco.pl, or by mail to the address of the Location which Completed the Order (the address of the relevant Location is printed on the fiscal receipt). The Orderer should attach a proof of purchase of Goods to the statement referred above or otherwise confirm the purchase of Goods. The right to withdraw from the contract of sale does not apply with respect to the following Goods: products that go off quickly or have a short expiry date, delivered in sealed packaging, which – if the packaging is opened – may not be returned for health or hygienic reasons; sound or visual recordings as well as computer software delivered in sealed packaging, if such packaging was opened by the Orderer; press, including journals and magazines. The Orderer is obliged to return the Goods covered with the statement on withdrawal immediately, however not later than 14 days from the day of withdrawal. The recommended means of exercising the right to withdraw from the contract, in order to handle the case as promptly as possible, is to return the Goods in person to the Location which Completed the Order (the address of the relevant Location is printed on the fiscal receipt) before the lapse of this time limit. The Goods may also be sent back before the time limit is exceeded. The Goods are returned at the cost of the Orderer. If due to the nature of the Goods (e.g. weight, size) the Goods can not be sent back via regular way, the Seller will collect the Goods from the Orderer at its cost. The Seller shall promptly, but not later than within 14 days from receiving from the Orderer of the statement on withdrawal from the contract, in whole or in part, return to the Orderer the amount of payment for the returned Goods. If the Orderer withdraws from the contract if whole, the Seller shall return to the Orderer also the amount of Order Completion Cost. The Seller may withhold the return of the payment, until the Orderer returns the Goods being the subject of the withdrawal from the contract, or provides the Seller with a confirmation of returning the Goods in question, depending on which of the events (return or confirmation) is performed first.The payment shall be returned via the same method which was used for making the payment by the Orderer. Before withdrawal from the contract, the Orderer should not use the Goods more than necessary to find the nature, features and functioning of the Goods. Otherwise the Orderer will be responsible for reducing the value of the Goods. If the Orderer gave the number of their CLUBCARD (during the registration or later on via the Helpline), a relevant number of CLUBCARD points, corresponding to the number of points granted to the Orderer for the purchase of the returned Goods, shall be deducted from their CLUBCARD account in connection with the return of the Goods. The right to withdraw from the contract of sale does not exclude the Orderer's rights arising from the Seller's liability due to inconsistency of Goods with the contract of sale or from the manufacturer's guarantee. The right to withdraw from the contract is not available to the Orderer who concluded the contract as a business entity.

Customers can use the following form of withdrawing from a contract of sale.

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What if I´m unhappy with the quality of the products in my shopping? The Orderer, prior to collection of Goods, may inspect them in the Supplier's presence. The Seller recommends that the Orderer should not collect damaged Goods. If the Goods are found inconsistent with the contract of purchase, after handing them over, the Orderer has the right to lodge a complaint in any Location. The Orderer should deliver Goods together with the proof of purchase to the Location so that the complaint can be considered.In the event of food products, a complaint about their inconsistency with the contract of sale may be considered by the Seller if it was lodged immediately after finding the Goods inconsistent with the contract of sale, however not later than 3 days after the Order Completion.The complaint shall be considered within 14 days of lodging it by the Orderer. The Orderer shall be informed by mail, email or by phone whether their complaint has been acknowledged or rejected.In the event that the complaint has been acknowledged, the Orderer, after receiving information about the acknowledgement, shall receive a refund immediately after reporting in the Location. In the event of Goods covered by a manufacturer’s warranty, the warranty document is delivered with the Goods, and should be confirmed in the Location.

Customers can use the following form of withdrawing from a contract of sale.

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What should I do if there is a product missing from my shopping? If there are products missing from your shopping. Please contact Customer Services on the number above.
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