Tesco Online Shopping Customer line is open:
- Monday to Saturday from 7:00 to 22:00
- on trade Sundays from 7:00 to 22:00
- on non-trade Sundays - closed
Call us on: 800 105 104
(Toll free)
Email at: Ezakupy@tesco.pl
What is Click & Collect „Zamów i odbierz”?
There are currently two different types of collection; in some stores your shopping will be kept at the Customer Service Desk for collection. In other stores you should follow signs to an area of the car park where your shopping will be brought out to you. Collection areas will always be clearly marked from the car park with signs for 'Zamów i odbierz' (Click & Collect). The collection store address will be included in the order confirmation email.
order shopping on-line
How to select Click & Collect?
You will see the Click & Collect option on the website when you book your slot, if this service is available in your local store. You can choose from either Home Delivery or Click & Collect slots.
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When can I collect my shopping?
You will have to choose a 2-hour collection slot on the website when you choose the Click & Collect service. You do need to make sure you arrive during this 2-hour slot, if the goods are not collected during this 2-hour slot then your order will have to be cancelled.
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How can I use Click & Collect if my local dotcom store does not offer the service? If your address is outside our catchment, choose any address in your city that is in our catchment. To collect shopping from store when booking delivery slot choose „Zamów i odbierz” option.
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Is there anything else I need to be aware of? If you have bough frozen products we recommend adding a bag for frozen > to your basket

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What do I have to bring with me for my collection? To collect your shopping you should bring your order number (available in confirmation e-mail or from „My Account”), credit card or photo ID if on-line payment was selected. Only adults (18+) are entitled to collect shopping.
order shopping on-line